Introducing Inova’s Customer Experience

We’re your experts in biopharma partnering & SaaS

From understanding your strategic partnering goals and configuring your platform, to training your teams and ensuring ongoing success – we’ve got you covered.
Our teams work together seamlessly to ensure that your goals become reality.


Our dedication to customer success sets us apart from the rest

online meetings

Effective implementation, onboarding & training

We ensure that you hit the ground running by providing the support, enablement and training you need for a successful implementation. Whether you want a tailored onboarding program or need to deliver on a complex data migration project, our team is there to make it happen.

Face-to-face meetings

Dedicated & ongoing customer success

We provide a dedicated Customer Success Manager (CSM) to every customer at no additional cost. Your CSM will track your goals, drive product usage and regularly check in with you to ensure continued success.


Collaboration for continued momentum

Our teams work with you to identify new opportunities to achieve key business outcomes. Whether you want to test new use cases, adopt best practices or build centers of excellence, we can recommend the best solutions to help you achieve your goals.


Integration development

For custom integrations, our Technical Services team can partner with you and your IT team to help build solutions your business needs.

Professional services map your partnering needs to the platform

We’ve successfully implemented the Inova Partnering Platform across more than 160 biopharma organizations. Among these are 60% of the world’s top pharma companies and many innovative biotechs. Our Professional Services team partners with you to deliver excellence in:


Initial Trainings & Workshops

Project Management

Platform Configuration

Data Migration

Single Sign-In (SSO) Authentication

Custom Reports & Dashboards

With more than 12 years of experience, we’ve delivered solutions for a wide variety of partnering initiatives.

If you have a complex project or business need, contact us so we can tackle it together.

Contact us


Customer success for delivering success post go-live

We’re committed to offering you the right level of support, from self-help resources to dedicated CSM guidance and proactive services. Our customer and technical success teams work together to ensure long-standing success.



Our customers enjoy the following benefits:

  • Ongoing Support & Training
  • Dedicated CSM
  • Direct Phone & Email Communication
  • Monthly Check-Ins
  • Quarterly Business Reviews
Self-serve options

Self-serve options

Self-serve options that put solutions right at your fingertips:

  • Inova Help Center
  • Known Issues & Support Portal
  • Online Case Submissions
  • Online Chat

Proven success for leading biopharma companies

Alfresa Pharma Corporation
Asahi Kasei Pharma Corp.
Bayer HealthCare
BioMarin Pharmaceutical Inc.
Boehringer Ingelheim
Daiichi Sankyo
Debiopharm Group
Dr. Kade
EA Pharma Co., Ltd
Elanco Animal Health
EMD Serono
Fresenius Kabi
Horizon Pharma
Jazz Pharmaceuticals
JT Pharma
Kaken Pharmaceuticals
Kyowa Kirin
Laboratoires Théa
Lilly and Company
Lumos Pharma
Medison Pharma
Menarini Group
Novo Nordisk
Otsuka Pharmaceuticals
Pierre Fabre Pharmaceuticals
Prescient Therapeutics
Provepharm Life Solutions
Santen Pharmaceutical Co., Ltd.
Servier Laboratories
Sumitomo Pharma
SymBio Pharmaceutical
Torii Pharmaceuticals
TScan Therapeutics
UCB Pharma
Upsher-Smith Laboratories
Zambon Group S.p.A.

Talk to one of our experts

Have a question? Looking for more detailed information about a product or service?
We'd love to hear from you!
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